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• Free shipping on all orders over $75. (US only)
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| Parfums Raffy Home Page : Parfums Raffy Customer Service |
To contact us please call
1-818-708-1186
Monday - Friday 9:00am - 5:00pm (Pacific Standard Time, we are located in California)
During the hours when a representative is not available, e-mail us at customerservice@parfumsraffy.com with your service questions.
Free Shipping for US orders over $75
Shipping is free within the US for orders over $75. Please allow 2 to 5 business days for delivery to west
coast destinations and up to 10 business days for east coast destinations. Canadian packages
may take up to three weeks for delivery. Other international delivery is
available for the following costs: $15 for First Class Air Mail, $70 for
express international delivery (2 to 4 days).
Delivery address changes: If the shipping address for a UPS package is changed after shipping the following additional UPS charges will apply: UPS Charges
Other Shipping Options
UPS Ground (USA) -- $5.95
UPS 3 day (USA) -- $14.95
UPS 2 day (USA) --- $17.95
UPS Next day (USA)-- $35.95
Canada -- $13.95
International -- $15.95
Returns
If you need to return a purchase, you may do so within 30 days of the order date. Late
returns are not accepted. Opened or used items cannot be returned,
credit will not be issued if we determine the bottle has been used. You
must email us or call us to obtain a return confirmation number before
returning a product. Note: You must ship the item within 30 days, not obtain
a confirmation number within 30 days. There is re-stocking fee of $8.00 on all returns,
this covers our shipping and processing costs. Please pack the product
well in order to avoid damage in transit and
include a note indicating order date, your full name and address and telephone number
along with your return. Please address returns to:
Parfums Raffy Inc.
Attn: Returns
15053 Ventura Blvd. Suite 103
Sherman Oaks, CA 91403
USA
Please note: Samples cannot be returned.
Order never receivedWe strive to ship items accurately for every product on our Web site. Almost all items are shipped within one business day unless the item is out of stock, the delivery address and billing address are different, or if there are mistakes or discrepancies in the order. If you have not received your order after a 14 day time frame, please email us at customerservice@parfumsraffy.com to contact one of our customer service representatives, so we can research the status of your package and resolve this issue. Please note: Items shipped to international destinations can not be tracked and may take as long as 30 business days to complete delivery.
Sales Tax
We do not charge sales tax on merchandise you purchase from Parfums Raffy, except for
merchandise delivered to California (8.25%)
Fraudulent orders and Credit Card Fraud:
We work with both state and federal law enforcement in EVERY
instance of credit card fraud.
Feedback
We are always looking for ways to improve our site and make ParfumsRaffy.com better for
you. If you would like to send questions, comments and suggestions e-mail us at customerservice@parfumsraffy.com.
Your information is secure
We protect your personal information such as name, address, credit card number and what
you've ordered, by using secure servers that encrypt all the information you input before
it is sent to us.
Privacy Policy
We do not sell or share any customer information
with any other party. Your privacy is always secure.
