Talk to a live customer service representative. Call us at 1-818-784-8177 Monday to Friday     10:00am-4:00pm (Pacific Standard Time) During the hours when a representative is not available, e-mail us at customerservice@parfumsraffy.com  with your service questions. Free Shipping Shipping is free within the US and Canada. Most packages will be shipped within one business day. Please allow 2 to 4 business days for delivery to west coast destinations and up to 7 business days for east coast destinations. Canadian packages may take up to three weeks for delivery. Other international delivery is available for the following costs: $15 for First Class Air Mail, $50 for express delivery (2 to 4 days). Other Shipping Options (US Only) We can ship fragrances overnight via UPS for an additional $25 per shipment. 2 - Day UPS: $12 3 - Day UPS: $8 Free Gift Wrapping We offer free gift wrapping with every item you purchase (except samples). Just type "giftwrap" in the comments section of the order form. Returns If you need to return a purchase, you may do so within 15 days of the order date. Late returns are not accepted. Opened or used items cannot be returned, credit will not be issued if we determine the bottle has been used. You must email us or call us to obtain a return confirmation number before returning a product. Note: You must ship the item within 15 days, not obtain a confirmation number within 15 days. There is a $6.00 re-stocking fee on all returns, this covers our shipping and processing costs. Please pack the product well in order to avoid damage in transit and include a note indicating order date, your full name and address and telephone number along with your return. Do not send any parcel via certified or registered mail, insure the parcel instead. Please address returns to:           Parfums Raffy Inc.           15053 Ventura Blvd. Suite 103           Sherman Oaks CA 91403           USA Order never received We strive to ship items accurately for almost every product on our Web site. Almost all items are shipped within one business day unless the item is out of stock, the delivery address and billing address are different, or if there are mistakes or discrepancies in the order.  If you have not received your order after a 14 day time frame, please email us and contact one of our customer service representatives, so we can research the status of your package and resolve this issue.  Please note: Items shipped to international destinations can not be tracked and may take as long as 30 business days to complete delivery. Sales Tax We do not charge sales tax on merchandise you purchase from Parfums Raffy, except for merchandise delivered to California (8.25%) Fraudulent orders and Credit Card Fraud: We work with both state and federal law enforcement in EVERY instance of credit card fraud. Feedback We are always looking for ways to improve our site and make ParfumsRaffy.com better for you. Send questions, comments and suggestions to: customerservice@parfumsraffy.com Your information is secure We protect your personal information such as name, address, credit card number and what you've ordered, by using secure servers that encrypt all the information you input before it is sent to us. Privacy Policy We do not sell or share any customer information with any other party. Your privacy is always secure.