Parfums Raffy Customer Service

To contact us please call
1-818-817-0880
Monday - Friday 10:00am - 5:00pm (Pacific Standard Time, California)
During the hours when a representative is not available, e-mail us using the contact us page with your service questions.

Free Shipping for US orders over $75
Shipping is free within the US for orders over $75. Please allow 2 to 5 business days for delivery to west coast destinations and up to 10 business days for east coast destinations. Canadian packages may take up to three weeks for delivery. Other international delivery is available for the following costs: $17 for First Class Air Mail, $80 for express international delivery (3 to 5 days). Any possible import taxes are the responsibility of the customer. Although most packages are not taxed we cannot guarantee that your order will not be taxed.
Delivery address changes: If the shipping address for a UPS package is changed after shipping the following additional UPS charges will apply: UPS Charges

Other Shipping Options
UPS Ground (USA) -- $5.95
UPS 3 day (USA) -- $18.95
UPS 2 day (USA) --- $23.95
UPS Next day (USA)-- $46.95
Canada -- $14.95
International -- $16.95 (Possible additional taxes may be imposed by customs in your country)

Returns
If you need to return an unopened purchase, you may do so within 30 days of the order date. Late returns are NOT accepted. Opened or used items cannot be returned, credit will not be issued if we determine the bottle has been used or opened. You must email us or call us to obtain a return confirmation number before returning a product. Note: You must ship the item within 30 days, not obtain a confirmation number within 30 days. There is re-stocking fee of $10.00 on all domestic returns, this covers our shipping and processing costs. International returns are subject to a $25 return fee as shipping costs are higher. Refused UPS packages will be subject to ALL UPS costs including the cost of shipping the package and for the return, whatever the cost may be. Please pack the product well in order to avoid damage in transit and include a note indicating order date, your full name and address and telephone number along with your return. Please address returns to:

          Parfums Raffy Inc.
          Attn: Returns
          15053 Ventura Blvd. Suite 103
          Sherman Oaks, CA 91403
          USA

Please note: Samples cannot be returned.

Order never received
We strive to ship items accurately for every product on our Web site. Almost all items are shipped within one business day unless the item is out of stock, the delivery address and billing address are different, or if there are mistakes or discrepancies in the order.  If you have not received your order after a 14 day time frame, please email us using our contact us page to contact one of our customer service representatives, so we can research the status of your package and resolve this issue.  Please note: Items shipped to international destinations can not be tracked in some countries and may take as long as 30 - 45 business days to complete delivery.

Sales Tax
We do not charge sales tax on merchandise you purchase from Parfums Raffy online perfume store, except for merchandise delivered to California (9%)

Fraudulent orders and Credit Card Fraud:
We work with both state and federal law enforcement in EVERY instance of credit card fraud.

Your information is secure
We protect your personal information such as name, address, and what you've ordered, by using secure servers that encrypt all the information you input before it is sent to us. Credit Card numbers are never saved or seen by any of our staff.

Privacy Policy
We do not sell or share any customer information with any other party. Your privacy is always secure.